Insights from The Lab

Take advantage of proven expertise to grow revenue. Increase productivity. And improve margin management.

Credit Union Deep Digitization Requires Knowledge Work Standardization

Credit Union Deep Digitization Requires Knowledge Work Standardization

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Your Credit Union might need a transformation if...the Great Resignation is stress-testing your resilience.

Your Credit Union might need a transformation if...the Great Resignation is stress-testing your resilience.

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Super Powers for Utilities Vegetation Management—With Business Intelligence (BI) Analytics

Super Powers for Utilities Vegetation Management—With Business Intelligence (BI) Analytics

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Banking Digitization: If a banking core provider tries to sell you a “fix,” that's an admission of guilt.

Banking Digitization: If a banking core provider tries to sell you a “fix,” that's an admission of guilt.

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How Digitization in Health Payer Operations Reduces Processing Cost and Claims Leakage

How Digitization in Health Payer Operations Reduces Processing Cost and Claims Leakage

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Deep Digitization in Utilities Operations

Deep Digitization in Utilities Operations

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How to survive the banking core-system-provider limitation blues – without changing your core (again)

How to survive the banking core-system-provider limitation blues – without changing your core (again)

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Health Payer Claims: How Business Intelligence (BI) Analytics Will Accelerate Your Value-Based Care Initiatives

Health Payer Claims: How Business Intelligence (BI) Analytics Will Accelerate Your Value-Based Care Initiatives

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Ready to boost banking customer acquisition, core deposits, and new loan originations? Start with robotic process automation bots!

Ready to boost banking customer acquisition, core deposits, and new loan originations? Start with robotic process automation bots!

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Credit Union Transformation: Crush the Three “Big Rocks” to Cut Cost, Standardize, and Digitize Operations

Credit Union Transformation: Crush the Three “Big Rocks” to Cut Cost, Standardize, and Digitize Operations

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Accelerating Value-Based Care for Health Payer Operations with Standardization and Robotic Process Automation

Accelerating Value-Based Care for Health Payer Operations with Standardization and Robotic Process Automation

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RPA to the Rescue in Banking: Automating ACH Stop Payments in 3 Weeks

RPA to the Rescue in Banking: Automating ACH Stop Payments in 3 Weeks

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Harnessing Business Intelligence (BI) Analytics For Bank Retail Branch Networks

Harnessing Business Intelligence (BI) Analytics For Bank Retail Branch Networks

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Advanced Analytics for Insurance P&C Claims: What can a Google map tell you with your operations data?

Advanced Analytics for Insurance P&C Claims: What can a Google map tell you with your operations data?

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How to reduce insurance claims leakage—and the loss ratio—via standardization, business intelligence, and robotic process automation (RPA)

How to reduce insurance claims leakage—and the loss ratio—via standardization, business intelligence, and robotic process automation (RPA)

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Industries We Serve

The Lab’s templates act as checklists to speed documentation of organizations, processes, and sub-processes. These enable comparison of KPIs, best practices, and automation opportunities. It’s a technique we call Structured Discovery™.

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