Insights from The Lab

Credit Union KPI Handbook from The Lab

This Catalog Contains over 700 KPIs, But which ones are the “Super KPIs” for your credit union? Key performance indicators (KPIs) are essential for monitoring, managing, and profitably growing your credit union. Yet there are lots of credit union KPIs. This catalog, compiled by The Lab, contains more than 700. That certainly seems overwhelming. Where …

Read More

The Top 5 Robotic Process Automation Implementation Critical Roadblocks to Avoid

1. Information security (IS) blocks, delays the start of RPA development Excessive IS “over-caution” delays RPA development and launch—often by months. The IS reasoning is rarely disclosed, but The Lab suspects it may result from a lack of understanding by the IS organization of how RPA works at a detailed level. RPA bots simply automate …

Read More

Insurance Brokerage: Standardization Enables Valuable Sales Automation and Reduces Administrative Burden

Sales and Operations The recently-hired COO of a large, successful, third-generation, family-controlled insurance brokerage struggled with a range of frustrating challenges. The traditional, “sales-driven” culture typical of almost all comparable brokerages was based heavily on personal, face-to-face relationships. Lots of businesses rely on this model for sales; however, this culture also pervaded senior management’s views …

Read More

Oil & Gas, Corporate Services: Facilities Management Standardization and Automation

Executives at the global energy provider were upbeat when they authorized a new, state-of-the-art corporate campus in the U.S. Over the course of construction, volatile oil prices periodically gave them mild cases of buyer’s remorse. More importantly, the unstable energy markets prompted them to review every aspect of Corporate Services. The objective was twofold: • …

Read More

Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.