Insights from The Lab

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Accelerating Value-Based Care for Health Payer Operations with Standardization and Robotic Process Automation

We feel your non-standardized pain. If you’ve been tasked with bringing your health plan operations into the future— or even the present— with things like advanced analytics, business intelligence, and robotic process automation—you’ve realized that you’ll hit a big fat wall unless you standardize first. Standardize what? Everything. Processes. Activities. Workflows. Data. Population Health Management. …

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RPA to the Rescue in Banking: Automating ACH Stop Payments in 3 Weeks

Speed operations, eliminate drudge work and errors in your bank or credit union with robotic process automation Stop-payments are a common transaction between all banks. Despite the “automated” part of Automated Clearinghouse (ACH), these are processed manually by banks every day, totaling thousands in a short time. In this article, The Lab will show how …

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Harnessing Business Intelligence (BI) Analytics For Bank Retail Branch Networks

See the info that’s invisible in Excel sheets! How Retail Banking Executives Can Use a Microscope to See into Operations Data in Multiple Systems – Within a Few Months Every bank wants to contain costs, while maximizing customer service, at its retail branch network. If you want to do this, you want to be able …

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How to Automate Your Bank’s Back Office Operations with Bots and RPA

This blog post is part 3 of 3 part series on how to strategically lower costs, increase operating leverage, improve customer experience, and automate what wasn’t automatable in your bank. Link to Part 1: Banking Big Rock 1 of 3 – The Retail Branch Network Link to Part 2: Banking Big Rock 2 of 3 …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.