Insurance (Carriers, Brokers, MGA/MGU)

From automating manual quoting and policy binding work, to standardizing FNOL and claims adjusting, The Lab knows exactly where to find your most valuable standardization, automation, analytics, and AI improvements.

Insurance: The Lab's Knowledge Base

The Lab's Knows Your Organization—And the Most Valuable Improvements

Findings from 30+ years of The Lab’s work with insurance carriers, brokers, and MGAs/MGUs—including process improvements, best practices, KPI definitions, benchmarks, and automation use cases—are neatly organized into a standard organizational taxonomy and stored in our knowledge base. We use these assets and make them available to our clients during engagements to rapidly accelerate benefits. 

Featured Case Study

Read Real-Life Insurance Client-Success Stories

Insurance Broker Standardizes & Automates for Profitable Growth
The president and CEO of this insurance brokerage partnered with The Lab to standardize operations and increase organizational capacity by 25% without sacrificing customer experience.

Read the Case Study
Improvements and Benefits Are Highly Predictable—and Guaranteed

Benefits for Insurance Companies—The Lab's "Big Rocks"™

Hit More/Miss Less

Grow Premiums

• Cross-sell existing policyholders

• Acquire new policyholders

• Expand to new markets, products

Premium Gains: 10% to 15%
Waste Less

Improve Productivity

• Decrease errors and related rework

• Automate value-added activities

• Reduce individual performance variance


Cost Savings: 20% to 35%
Keep More

Preserve Margin

• Monitor, manage policy pricing

• Reduce negative-margin policies, producers

• Monitor claims payment accuracy, subro

Margin Savings: 5% to 15%
Hear What The Lab's Insurance Clients Say

We knew our processes could be more efficient, but didn't know exactly how to get where we needed to go. The Lab accelerated the process and delivered benefits.

Chief Executive Officer Top 25 Insurance Broker

We needed to show the business lines some results to build confidence. The Lab's templates helped us rapidly map the business and identify low-hanging fruit benefits.

SVP, Continuous Improvement Fortune 500 Insurance Carrier

Our strategic plan had us looking to get started with intelligent automation. The Lab's expertise helped us rapidly get going.

Chief Information Officer Mid-Size Insurance Carrier

Intelligent Automation & AI Implementation for Insurance

Deploy the Most Valuable Automations for Your Insurance Business

Quickly find the most valuable candidates and accelerate automation with The Lab’s inventory of AI-enabled insurance bots. Lean on us to create entirely custom “humanly impossible” processes or engage us to help your organization pick from our shopping lists of previously implemented insurance process automations. 

Preview of the top 40 automation and AI use cases catalog for insurance companies

Process Mapping Services for Insurance

Understand Your Major Business Processes and How to Improve Them

Rely on The Lab’s standardized process mapping experience and industry-leading process improvement team to rapidly document your current-state business processes—end to end. From quote-to-bind to new business generation to end-to-end claims processing, we’ve mapped it all. We can do the same for your organization in less than 8 weeks. 

Best-Practice Future State Processes

Define the Ideal Future State for Your Insurance Company

The Lab helps insurance clients answer the question “what should this process look like?” Our insurance best-practice, future-state process models include are a composite of improvements—automation, AI, analytics, and process standardization—compiled over hundreds of implementation engagements. Rapidly compare current operations against these “gold standard” industry workflows to identify gaps and design your ideal future state. 

Advanced Analytics

Monitor, Manage, and Improve Performance

Create a "single source of truth" for managing performance by selecting standard KPIs and connecting your existing data sources to The Lab's standard data models.

Executive Super KPI™ Dashboard

Summarizes the vital few KPIs—usually ~20—you need to manage your insurance business. A single, fully automated dashboard for executive-level measurement across your entire organization.

Diagnostic Dashboard

Quantify scalable capacity and navigate the most valuable improvement opportunities for your insurance enterprise. This dashboard summarizes where efficiency can be gained and how to get there with process improvements, automation, and more.

Measure What Matters

Select the KPIs—and Super KPIs™—for Your Insurance Company

The Lab’s inventory of key performance indicators (KPIs) takes the guesswork out of performance measurement. We maintain a database of over 300 standard KPIs for insurance operations. That’s a lot of KPIs (too many)! Fortunately, there’s a silver lining. There are actually a limited number of “Super KPIs” which comprise the vital few for your business.


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