Insights from The Lab

Automate Adverse-Action Letters to Declined Fintech-Generated Applications for Banks

Regional bank saves 4,600 hours per year with RPA banking bots Fintech platforms sure promise a lot: Plenty of new-account applications, served on a platter, to your bank. The reality isn’t quite so exciting. Sure, the fintech platforms can give you a lot of applications, but they don’t do anything about all of the applications …

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Business Standardization for Community & Regional Credit Unions

Standardization is the opportunity—and the challenge Standardization provides the opportunity to address the most pressing needs of your business today. You need resiliency to handle shocks. You need flexibility to manage volatility. You need efficiency to absorb higher costs. But how can you achieve it? The standardization challenge requires trial-and-error experience on real-world operations. And …

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Automate Updating of Loan Index Rates for Credit Unions

Many of your credit union’s loan interest rates are tied to those of other indexes: U.S. Treasury’s, Freddie Mac, FHLB, and so on. Those rates change continually. And so your credit union must update its rates—monthly, weekly, and even daily. It’s an incredibly detailed chore that your staffers hate doing. It consumes tons of hours—up …

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Life Insurance Carriers KPI Handbook from The Lab

This catalog contains over 300 KPIs. But which ones are the “Super KPIs” for your company? Key performance indicators (KPIs) are essential for monitoring, managing, and profitably growing your organization. Yet there are lots of life insurance KPIs. This catalog, compiled by The Lab, contains more than 300. That certainly seems overwhelming. Where do you …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.