Insights from The Lab

Health Payer Claims: How Business Intelligence (BI) Analytics Will Accelerate Your Value-Based Care Initiatives

See how Business Intelligence dashboards can help you crush costs, avoid delays, and improve the patient experience Given the volume of claims that need to be processed, and the timeframes required, it’s little wonder that health payers struggle to keep up—and even keep apprised. How many claims are open at a given time? How many …

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Ready to boost banking customer acquisition, core deposits, and new loan originations? Start with robotic process automation bots!

You can harness the market-disrupting power of banking sales bots from The Lab. It’s true: They do all the drudge work! Quickly! Flawlessly! Happily! Loan officers, producer managers, and market development teams love them! Increase sales uptime! Improve customer experience! Turbocharge revenue growth! All work completed remotely from Houston, Texas—with proof of concept delivered in …

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Robotic Process Automation for Insurance: Direct Bill Commissions Reconciliations

Do you really still have people performing these rote, error-prone chores? “Reconciliation” is just a fancy word for “making sure things match.” It’s an essential  cross-checking chore that can be found in all industries. In insurance, you need to make sure that numbers from one source—say a carrier’s commission statement—match those in another—such as your …

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Credit Union Transformation: Crush the Three “Big Rocks” to Cut Cost, Standardize, and Digitize Operations

Given the latest trends—and the seismic shifts—in the credit-union industry, there’s never been a better time for leaders to take a good hard look at the three “big rocks” of transformation, digitization, and cost-cutting: Transformation Big Rock 1: Transform the Credit Union retail branch network. How can you use data to drive decisions? How can …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.