Insights from The Lab

HR Transformation: How to Improve Human Resources Departments with Lean HR Process Improvement Initiatives

This story zeroes in on one crucial shared-services group that was supporting operations in both North America and Europe. The group in the spotlight here was human resources, or HR operations. The bank was concerned: After consolidating several country-based groups to create this mega-center for HR shared services, the promised economies of scale were simply not materializing.

That’s when the bank’s Global Head of Human Resources reached out to The Lab as our sponsor. He and other senior executives within the bank’s HR operations were looking for some seriously lean improvements, ASAP.

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Lean for Financial Services: An Enterprise-Wide Consumer Lending Transformation

This financial services case study tells the story of a leading loan originator and servicer of student loans in the U.S. In this instance, their mandate to transform the entire enterprise to lean operations did not come from the board room. It came from Congress.

It needed to make major lean transformation commitments. And it needed to accomplish them in just 12 months. Cue The Lab Consulting

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Retail Branch Transformation: a Lean Banking Implementation Case Study

This case study is all about making a lean transformation in operations across the banking enterprise.

The bank in this story is the American division of a Top 3  bank in Canada. The operations that needed help spanned eight states across the northeastern U.S.—a network of 700 branches. The bank was under pressure to transform. Competition was encroaching, in the form of larger money-center banks, electronic banking alternatives, and aggressive new upstarts: non-bank lenders.

This is precisely why a management committee, helmed by the bank’s chairman, got in touch with The Lab. They needed to achieve a lean transformation in short order so they could stay competitive.

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A Lean Banking Case Study in Mortgage Operations Transformation

If you’re seeking to achieve lean management and operations in banking, some of the biggest opportunities can be hiding in plain sight. That’s what happened in this real-world case study.

The bank in question dominates the southern U.S. The areas of concern were their mortgage servicing and default management. While this bank services more than 2 million mortgages across 48 states, they sought to employ lean principles to rapidly improve operations and manage growth, especially in the southeast—their largest market. Enter The Lab.

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.