Process-First: A Different Approach
The Lab’s approach
Knowledge Work Standardization
The Lab is a leading provider of process and data standardization for white-collar work, or “knowledge work.”
Our Knowledge Work Standardization® methodology accelerates strategic benefits for clients with process improvement, robotic process automation (RPA), artificial intelligence (AI), data analytics, and more.
Since 1993, The Lab has helped businesses world-wide reclaim capacity, preserve margin, and increase sales.
Meet the leadership team
Who we are
Designed to be Different
About The Lab: Three Decades of Business Standardization Experience
The Lab's Own Transformation
Our Evolving Offering Provides Accessible Solutions to Clients
Results
Since 1993, The Lab Has Delivered Predictable Benefits
Capacity: +15% to 35%
Improved productivity through process improvement, automation, better use of data analytics.
Service: +20% to 50%
Increased service quality through reduced errors, SLA standards, self-service, and more.
Margin: +5% to 15%
Increased margin capture through pricing standards and real-time, automated price monitoring.
Sales: +10% to 15%
Increased sales productivity through automated prospect identification, segmentation, and outreach.