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Our Latest Insights

RPA to the Rescue in Banking: Automating ACH Stop Payments in 3 Weeks

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Harnessing Business Intelligence (BI) Analytics For Bank Retail Branch Networks

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Advanced Analytics for Insurance P&C Claims: What can a Google map tell you with your operations data?

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Advanced Analytics for Insurance P&C Claims: What can a Google map tell you with your operations data?

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How to reduce insurance claims leakage—and the loss ratio—via standardization, business intelligence, and robotic process automation (RPA)

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How to Automate CARES Act and Paycheck Protection Program (PPP) SBA Loans for Banks and Credit Unions with Robotic Process Automation

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How to Implement Robotic Process Automation for Insurance Claims Processing - A Case Study in Standardization + RPA

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When RPA "Experts" Tell You Bots Require These Three Things - Just Say NO!

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Banking CX 101: How to Improve Lending Customer Experience with Standardization and Robotic Process Automation

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"We Love Our Banking Bot!" How RPA from The Lab Can Improve Employee Experience

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How to implement RPA to automate Regulation D violation letters (and other FIS/Fiserv/Jack Henry core transactions) in banks in just 3 weeks

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Robotic Process Automation for Credit Unions

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How to standardize banking operations in less than 6 months

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How to Improve the Credit Card Customer Journey – a Case Study

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How to Improve the Credit Card Customer Journey – a Case Study

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The Lab’s templates act as checklists to speed documentation of organizations, processes, and sub-processes. These enable comparison of KPIs, best practices, and automation opportunities. It’s a technique we call Structured Discovery™.

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