Accelerating Value-Based Care for Health Payer Operations with Standardization and Robotic Process Automation

The Lab Consulting

We feel your non-standardized pain.

If you’ve been tasked with bringing your health plan operations into the future— or even the present— with things like advanced analytics, business intelligence, and robotic process automation—you’ve realized that you’ll hit a big fat wall unless you standardize first. Standardize what?

Everything. Processes. Activities. Workflows. Data. Population Health Management. That’s because competitive best practice—not to mention all of today’s newest technology—depends on it, requires it, before you can get past Square One.

It’s a bigger opportunity than you realize.

Most health plan operations knowledge workers believe their work is already standardized. But it’s not—not nearly enough.

Almost 90 percent of health plan work activities are based on “standards” that are anything but. Things like rules of thumb, workarounds, and tribal knowledge.

Without rigorous “reference-grade” operations and measurement, individual health plan worker productivity can vary by 100 percent to 700 percent—for the exact same activities.

Think of what that’s doing to your bottom line. Not to mention the patient outcomes, quality of service and Value-Based Care delivery.

Value-Based Care Requires Knowledge Work Standardization. That’s what The Lab does.

For more than 25 years, The Lab has helped companies, from the Fortune 500 on down, to standardize their healthcare operations, wringing out new efficiencies, turbocharging productivity, uncovering newfound capacity, and exploiting opportunities for advanced analytics and RPA.

Self-funding results.

Part of The Lab’s success stems from our unique business model: We guarantee the ROI of our approach.

Our projects pay for themselves in six months. Simple as that.

We’ve standardized thousands of Health Payer ops job activities

We document every activity. We find every variance.
If it’s wasteful, it goes away. If it’s valuable and repetitive, it gets earmarked for automation.

Consider the automation opportunities alone

You know that robotic process automation, or RPA, can turbocharge health plan operations.

You may have been told you need a costly center of excellence, millions of dollars, and a year or two—just to get your feet wet.


With The Lab’s standardization services on your side, you can have a bot up and running in just four weeks. With any platform you choose, because we’re tech-agnostic.

Book your free 30-minute demo today

The Lab makes standardization fast, easy, and guaranteed to be 100-percent self-funding.

Find out how. Book a free, no-obligation 30-minute screen-sharing demo today.

Simply call (201) 526-1200 or write to

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