Insights from The Lab

The “Upstairs Factory” is Draining Your Productivity

This article from The Lab was featured by Industry Week.

When most executives think of an industrial company, they picture a highly disciplined factory under constant scrutiny for any evidence of inefficiency. Let’s call this the “downstairs factory.”

It rarely occurs to anyone that there could be similar “upstairs factories” in the same company — in non-factory departments like finance, marketing and sales…

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Where Your Productivity Problem Is Hiding

This article from The Lab was featured by Industry Week.

The farther we get from the production line, the less adept we are at managing productivity.

Want to find a treasure trove of Virtuous Waste improvements in your business? Search beyond historically industrialized areas. Industrialization receives generous management attention when it involves the direct activities of production. Look at worker activities that are about production, that are one step removed from the line. Scrutinize them every bit as scrupulously….

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The Henry Ford School of Bank Digitization

This article from The Lab was featured by BAI Banking Strategies.

Ask banking executives about their top priorities and you are likely to hear that they are pursuing “digitization.” But it’s not immediately clear what this term means. How is it different from automation? The easiest way to grasp the contrast is to think of how digitization has transformed music purchases, travel booking, grocery shopping and taxi services. Banking is moving in the same direction, but conventional banks aren’t leading the charge…

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.