Structured Discovery™
Rapidly find—and implement—the most valuable standardization, analytics and automation improvements with The Lab’s Structured Discovery™ services
Rapidly find your most valuable improvements
Three-Step Approach
The Lab’s three-step approach makes it easy. This enables comparison of KPIs, best practices, and automation opportunities. It’s faster, more straightforward, and more accurate than tedious, conventional methods and complex process-mining technologies.
- Use The Lab’s templates to accelerate discovery
- Prioritize your standardization, automation improvements
- Develop, implement improvements
The Lab’s hierarchies—or taxonomies—make it easy to organize, navigate, and coordinate your business. Everything is template-ized.
Templates for Your Industry
1. Use The Lab’s Templates to Accelerate Discovery
The Lab’s templates act as checklists to speed documentation of organizations, processes, and sub-processes. Start with any department or process.
- Survey style approach to standardization, automation discovery
- Based on The Lab’s catalog of improvements
- Completed through brief meetings with department leads, SMEs
Examples of The Lab’s Structured Discovery Templates
Banks & Credit Unions: Process Improvement Catalogs from The Lab's Library
The Lab's Financial Institution Knowledge Base
Pinpoint the most valuable improvements
2. Prioritize Your Standardization, Automation Improvements
After you’ve discovered and documented your process standardization and automation improvement opportunities, The Lab’s templates help to prioritize these for implementation. Select and rank your improvements based on:
- Benefits
- Urgency
- Strategy
Expand to more departments, processes over time
Real-life bank and credit union process improvement projects from The Lab
Banking Efficiency Case Studies: Process Mapping, Standardization, Automation, Analytics
Development in just weeks
3. Develop, Implement Improvements
Finally, The Lab’s standard approach delivers operational automation in just weeks. Client teams are involved at each step of the iterative development process, from use case design through testing, refinement and transfer.
- Keystroke-level scoping and design with process SMEs
- Iterative development, refinement and testing
- Validation and “hypercare” to ensure a smooth launch
Of course, The Lab also provides optional post-launch support services to help keep your bots up and running.
Organization-friendly engagement design
The Lab Makes It Easy
The Lab makes it easy for clients—from the C-Suite to the front line—to understand and manage the initiative:
- Minimal use of client time: One hour each week.
- Measurable benefits: Typical 12-month ROI is 3x to 5x.
- Pre-built templates: Process maps, KPIs, bots, and more.
- U.S.-based, remote delivery: Nothing outsourced or offshored.
Since 1993, The Lab has led the industry in eliminating risk for our clients:
- Fixed pricing and clearly defined scope
- Pre-project feasibility/value assessments at nominal cost
- Early-out checkpoints and options
- Money-back guarantees
