Insights from The Lab

Standardization

Category: Standardization


Six Ways to Improve Your Utility’s Operations, Quality, and Service

Strategic goals such as grid resilience, sustainability, and digitization all start with standardization. Every utility today faces a raft of strategic challenges. Whether yours include improving grid reliability and resilience, advancing your clean-energy agenda, driving toward a smarter grid, increased sustainability, or digital transformation, all of these strategic drivers have one underlying requirement in common: …

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Insurance Brokerage: Standardization Enables Valuable Sales Automation and Reduces Administrative Burden

Sales and Operations The recently-hired COO of a large, successful, third-generation, family-controlled insurance brokerage struggled with a range of frustrating challenges. The traditional, “sales-driven” culture typical of almost all comparable brokerages was based heavily on personal, face-to-face relationships. Lots of businesses rely on this model for sales; however, this culture also pervaded senior management’s views …

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Oil & Gas, Corporate Services: Facilities Management Standardization and Automation

Executives at the global energy provider were upbeat when they authorized a new, state-of-the-art corporate campus in the U.S. Over the course of construction, volatile oil prices periodically gave them mild cases of buyer’s remorse. More importantly, the unstable energy markets prompted them to review every aspect of Corporate Services. The objective was twofold: • …

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Life Insurance Carrier: Process Standardization and Automation Rapidly Boost Employee Productivity and Policyholder Experience

Policy Administration A leader in life insurance products for direct-marketing channels in the U.S. struggled to recruit and retain customer service reps (CSRs) for its contact-center operations. And the implications were more serious than simply long, frustrating wait times for callers. That’s because nearly half of all inbound calls involved intense efforts by CSRs to …

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Improvements from Start-to-Finish

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