Insights from The Lab

Lean Banking

Category: Lean Banking


Cut Banking Costs Now: Lending Operations Improvement in 2020

This blog post is part 3 of 3 part series on how to strategically lower costs, increase operating leverage, improve customer experience, and automate what wasn’t automatable in your bank. Link to Part 1: Banking Big Rock 1 of 3 – The Retail Branch Network Link to Part 3: Automate Banking Back Office Operations “Big …

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“We Love Our Banking Bot!” How RPA from The Lab Can Improve Employee Experience

Just because “experts” say it, doesn’t mean it’s true. If you watch the news—or read some stuffy white paper—you’d think that today’s bank staff are terrified of robotic process automation, or RPA. You’d think they’re fearing for their jobs. Their dignity. Their lives. Nothing could be further from the truth. How do we know? We’ve …

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How to Improve the Credit Card Customer Journey – a Case Study

Both brick-and-mortar banks and cutting-edge fintechs compete to deliver a superior credit card customer journey. The reasons are simple. For a bank, it’s all about retention, monetizing the expense of onboarding a new customer, and cross-selling. For a fintech, it’s about reducing churn, keeping pace with full-service banks, and going after new generations of customers …

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Cross Selling in Banks with Implementation of a Relationship Banker Strategy

A Relationship Banker (sometimes called a “Universal Banker”) wears many hats: Teller, Loan Salesperson, Customer Service Rep. He or she is the front-line person who brings more of the bank to the customer—and more profits by cross selling in the bank than a single-skilled teller. That’s why the Relationship Banking strategy is important and such …

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Improvements from Start-to-Finish

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