Insights from The Lab

Lean Banking

Category: Lean Banking


Cut Banking Costs Now: Lending Operations Improvement in 2020

“Big Rock” 2 of 3: Crush Lending Costs and Multiply Productivity A guide for uncovering the trickiest—yet most powerful—cost savings: How to supercharge your bank’s revenue engine Ask any banking executive to “cut costs in their lending operation” and they’ll look at you like you’re insane. That’s the revenue engine! You should never, ever make …

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“We Love Our Banking Bot!” How RPA from The Lab Can Improve Employee Experience

Just because “experts” say it, doesn’t mean it’s true. If you watch the news—or read some stuffy white paper—you’d think that today’s bank staff are terrified of robotic process automation, or RPA. You’d think they’re fearing for their jobs. Their dignity. Their lives. Nothing could be further from the truth. How do we know? We’ve …

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How to Improve the Credit Card Customer Journey – a Case Study

Both brick-and-mortar banks and cutting-edge fintechs compete to deliver a superior credit card customer journey. The reasons are simple. For a bank, it’s all about retention, monetizing the expense of onboarding a new customer, and cross-selling. For a fintech, it’s about reducing churn, keeping pace with full-service banks, and going after new generations of customers …

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Cost Cutting Strategies

Cross Selling in Banks with Implementation of a Relationship Banker Strategy

A Relationship Banker (sometimes called a “Universal Banker”) wears many hats: Teller, Loan Salesperson, Customer Service Rep. He or she is the front-line person who brings more of the bank to the customer—and more profits by cross selling in the bank than a single-skilled teller. That’s why the Relationship Banking strategy is important and such …

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Improvements from Start-to-Finish

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