At the beginning of the Analysis & Design (Phase I), The Lab and the client project management team jointly design the project. The Lab analyzes operations to identify improvement opportunities and delivers a self-funding business case and implementation work plan.
Obtain commitment from senior executives capable of ensuring a successful project. Broadly define the organizational scope of the initiative.
Design a "frugal footprint" for the project scope that delivers the most benefits for the associated fee.
Collect and analyze data, conduct interviews, map processes, benchmark performance and document improvement opportunities.
Quantify the benefits of improvement opportunities, deliver a self-funding business case and design the implementation work plan.
The terms of the proposal minimize client risk through fixed pricing, "early-out" options and clear project milestones.
Clients and The Lab agree on a set of “quick hit” improvements with financial benefits that exceed Phase I fees.
During Implementation (Phase II), The Lab and the client project management team prioritize process improvements and then pilot, refine and roll them out to the organization. The Lab develops user-friendly management dashboards to monitor performance and detailed job instructions to standardize desk-level tasks.
Pilot selected process changes and establish a cycle to continuously monitor and refine end-to-end "future state" processes.
Create and refine capacity models. Reconcile organizational capacity to standardized processes, work products and activities.
Implement simple desk-level job instructions ("placemats") to standardize work methods and establish performance goals.
Develop and implement concise visual management dashboards to measure performance continuously against goals.
Management dashboards, process improvement documentation and desk-level job standardization “lock up” the gains achieved through non-technology improvements.
If we fail to deliver savings at least equal to our fees in the first year following implementation, we will continue working for free until we do, or refund the difference.
At least
15-30%-
Labor
Savings
Increase of
10-30%-
Revenue
Productivity
Gain of
20-50%-
Service
Improvement
6
Months-
Self-Funding
Point
2 - 4x
In Year 1-
Significant
Payback
