Obtain commitment from senior executives capable of ensuring a successful project. Broadly define the organizational scope of the initiative.
Design a "frugal footprint" for the project scope that delivers the most benefits for the associated fee.
Collect and analyze data, conduct interviews, map processes, benchmark performance and document improvement opportunities.
Quantify the benefits of improvement opportunities, deliver a self-funding business case and design the implementation work plan.
The terms of the proposal minimize client risk through fixed pricing, "early-out" options and clear project milestones.
Clients and The Lab agree on a set of “quick hit” improvements with financial benefits that exceed Phase I fees.
Pilot selected process changes and establish a cycle to continuously monitor and refine end-to-end "future state" processes.
Create and refine capacity models. Reconcile organizational capacity to standardized processes, work products and activities.
Implement simple desk-level job instructions ("placemats") to standardize work methods and establish performance goals.
Develop and implement concise visual management dashboards to measure performance continuously against goals.
Management dashboards, process improvement documentation and desk-level job standardization “lock up” the gains achieved through non-technology improvements.
If we fail to deliver savings at least equal to our fees in the first year following implementation, we will continue working for free until we do, or refund the difference.
2 - 4x
In Year 1-