Insights from The Lab

Month: July 2017


CFO: Industrial Engineer of Knowledge Work

The CFO: Industrial Engineer of Knowledge Work

“Our business is unique, so our knowledge work can’t be standardized.”

This belief is almost universally accepted—but almost universally untrue. I call it the “anti-standardization bias.” It reinforces the status quo and hides the business improvement opportunity of our time: the standardization of knowledge work.

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Improvements from Start-to-Finish

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