Super KPIs: Strategic Management for Professional Services

The "Vital Few" KPIs to Monitor, Manage, and Improve Your Business

Although every professional services company targets similar strategic objectives, measuring and managing progress is challenging and costly. Use a limited set of “Super KPIs” to harness the power of standardization and scale to cost effectively deliver this capability.

Professional services Super KPIs are categorized into three broad, universal strategic objectives:

  • Grow revenue
  • Preserve margin (e.g., billable hours)
  • Improve productivity (efficiency)

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