Insights from The Lab

Month: June 2017


Process Improvement Ideas in Banking

Five Essential Process Improvement Ideas in Banking

This article is about making essential process improvements throughout a bank’s marketing services operation. It’s full of valuable takeaways, so let’s dive in.

This is the story of a huge (80,000 employees serving 25 million customers) Canada-based bank. Their marketing arm, serving both the U.S. and Canada, was struggling to increase both its productivity and agility. Thus their wish-list, when they reached out to The Lab, was extensive. Fortunately, The Lab was equal to the task.

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Banking Cost Cutting Measures For Shared Services Groups

Banking Cost Cutting Measures For Shared Services Groups

This article tells the story of another true case study. And it probes a seemingly perpetual and nagging cost drain on banks: Human resources.

The bank in this case study is one of the oldest financial-services institutions in the United States. It’s also highly HR-dependent. That’s because it manages 18,000 employees, scattered across 11 different states. There was a lot at stake here.

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.