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Automate 50% or more of your financial institution’s processes in just 6 to 12 months

The buzz is about as overwhelming as the buzzwords: Agentic AI, GPT, LLM, and countless other acronyms are swirling about the head of every bank and credit-union executive today.

It’s hard to grasp what they are or what they do, let alone figure out precisely what you can (and should) automate at your bank or credit union. After all, AI software advisory firms just talk about what’s theoretical… and try to sell you their software.

In this long-form explainer article, we will cut through the clutter and filter out the buzz. We’ll remove all the marketing jargon. We’ll demonstrate exactly what automation is possible in your bank or credit union.

By the time you finish this article, you’ll realize that you can automate at least half of your bank or credit union’s business processes. Put another way: Digital workers can perform 50 percent, or more, of your organization’s processes—and hit that stride in just six to 12 months.

Grow premiums, reduce claims leakage to preserve margin, improve policyholder service and satisfaction, and more.

Whether you’re acquiring another organization or preparing your own for purchase, maximize the efficiencies, scalability, and value of the merged entity. For 30 years, The Lab has helped executives analyze landscapes, prepare for mergers, integrate acquisitions, and drive board-level strategy via “Super KPIs”.

Take the “lite” approach to automation or analytics implementation. Go faster by selecting proven automation use cases and analytics dashboards from The Lab’s catalog shopping lists. Ideal for clients who want to start small and expand over time.

• Install cost-effective automation licensing and architecture
• Set up centralized governance, Center-of-Excellence capability
• Rapidly identify, develop, and launch high-value use cases
• Sustain bots with The Lab’s client-friendly support service
• Promote success with videos of your initiative’s automations
• Report benefits with board-ready presentation documentation

Address burning, strategic business issues with precision and speed. From adding scale for acquisitions to responding to rapid supplier-cost increases, The Lab implements targeted work plans—including process improvement, automation, and/or data analytics—to solve your most important issues.

• Rapidly respond to an urgent, strategic business need or market shift
• Jump-start a stalled internal initiative with outside expertise, capacity
• Add productive capacity for change or sudden increased work volume
• Accelerate department-level business-process improvement objectives
• Improve performance of a vital process, install E2E automation and AI

Transform your business incrementally to increase efficiency, effectiveness, margin, and more. The Lab’s two-phased implementation approach makes successful business transformation easier by focusing on proven value, ensuring organizational support, and reducing financial risk for clients.

• Map business processes to discover data-driven improvements
• Prioritize automation/AI and process-improvement use cases
• Implement across all major end-to-end business processes
• Align staffing levels to actual demand—current and future
• Generate organization-wide efficiency, effectiveness gains