Insights from The Lab

Banking

Category : Banking


Lean Principles in Banking – Commercial Lending Operations Transformation in Without New Technology

This case study of a recent lean initiative implemented by The Lab Consulting concerns the commercial and small-business lending businesses of a Top 5 Canadian bank. When their Executive Vice President of Commercial Banking—our sponsor—reached out to us, the bank’s market share for commercial lending had been shrinking for 16 consecutive quarters. Certainly, competition had …

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Retail Branch Transformation: a Lean Banking Implementation Case Study

This case study is all about making a lean transformation in operations across the banking enterprise.

The bank in this story is the American division of a Top 3  bank in Canada. The operations that needed help spanned eight states across the northeastern U.S.—a network of 700 branches. The bank was under pressure to transform. Competition was encroaching, in the form of larger money-center banks, electronic banking alternatives, and aggressive new upstarts: non-bank lenders.

This is precisely why a management committee, helmed by the bank’s chairman, got in touch with The Lab. They needed to achieve a lean transformation in short order so they could stay competitive.

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A Lean Banking Case Study in Mortgage Operations Transformation

If you’re seeking to achieve lean management and operations in banking, some of the biggest opportunities can be hiding in plain sight. That’s what happened in this real-world case study.

The bank in question dominates the southern U.S. The areas of concern were their mortgage servicing and default management. While this bank services more than 2 million mortgages across 48 states, they sought to employ lean principles to rapidly improve operations and manage growth, especially in the southeast—their largest market. Enter The Lab.

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Five Essential Process Improvement Ideas in Banking

This article is about making essential process improvements throughout a bank’s marketing services operation. It’s full of valuable takeaways, so let’s dive in.

This is the story of a huge (80,000 employees serving 25 million customers) Canada-based bank. Their marketing arm, serving both the U.S. and Canada, was struggling to increase both its productivity and agility. Thus their wish-list, when they reached out to The Lab, was extensive. Fortunately, The Lab was equal to the task.

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