Insights from The Lab

Banking

Category: Banking


Ready to boost banking customer acquisition, core deposits, and new loan originations? Start with robotic process automation bots!

You can harness the market-disrupting power of banking sales bots from The Lab. It’s true: They do all the drudge work! Quickly! Flawlessly! Happily! Loan officers, producer managers, and market development teams love them! Increase sales uptime! Improve customer experience! Turbocharge revenue growth! All work completed remotely from Houston, Texas—with proof of concept delivered in …

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Harnessing Business Intelligence (BI) Analytics For Bank Retail Branch Networks

See the info that’s invisible in Excel sheets! How Retail Banking Executives Can Use a Microscope to See into Operations Data in Multiple Systems – Within a Few Months Every bank wants to contain costs, while maximizing customer service, at its retail branch network. If you want to do this, you want to be able …

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Cut Banking Costs Now: Lending Operations Improvement in 2020

This blog post is part 3 of 3 part series on how to strategically lower costs, increase operating leverage, improve customer experience, and automate what wasn’t automatable in your bank. Link to Part 1: Banking Big Rock 1 of 3 – The Retail Branch Network Link to Part 3: Automate Banking Back Office Operations “Big …

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How to Improve the Credit Card Customer Journey – a Case Study

Both brick-and-mortar banks and cutting-edge fintechs compete to deliver a superior credit card customer journey. The reasons are simple. For a bank, it’s all about retention, monetizing the expense of onboarding a new customer, and cross-selling. For a fintech, it’s about reducing churn, keeping pace with full-service banks, and going after new generations of customers …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.