From solving branch-staffing issues, to parking bots atop back-office chores like reconciliations and compliance tasks, to creating fully automated “lending sales factories,” The Lab knows banking like no one else in North America. We’re the undisputed authority for transformation-enabling standardization, robotic process automation, and advanced analytics.
We invite you to learn how to strategically reduce costs, boost customer experience, increase operating leverage (to maintain performance amid staffing ups and downs), and automate activities you might have considered un-automate-able… all done remotely by our U.S. experts in Houston. In the meantime, feel free to take advantage of the thought-leading articles, case studies, and videos below.
Discover the three underlying assumptions that stand in the way of Knowledge Work Standardization® for your organization—and how The Lab is able to overcome each one—in this informative article, complete with fascinating five-minute video.
ACH Stop Payments is just one of the "top 40" AI and Automation use cases for Banks and Credit Unions. Discover how to accelerate strategic automation - in the use-case of ACH Stop Payments, part of a complete "suite" of back office bots - in this quick-read new article (complete with demo video) from The Lab, North America's banking-automation, process improvement, and standardization authority.
The Lab saved a prominent credit union 2,200 hours of labor each year with a bot that processes debit and credit card fraud disputes under $25. Article includes embedded 2.5-minute demo video.
Learn how The Lab was able to quickly automate the laborious and error-prone activity of processing commercial loan application and closing data in this detailed article and accompanying demo video.
The Lab can save the average bank 360 hours of error-prone labor, every year, with this high-value automation for processing the high volume of paperwork required for residential loans. Quick-read article includes video of the actual bot in action.
Today, banks are faced with constant market shocks, generational turnover with a transient workforce as replacements, ever-increasing core system capability constraints and cost, customers demanding 100-percent automated and digital experiences, and interest-rates hikes crashing loan sales. Learn how to surmount all of these challenges, while cutting costs, in the must-read Banking Process Improvement Playbook for C-Suite Executives from The Lab.
Last year, I stopped in at the retail branch of a large North American bank. I saw three tellers — and no customers. This misallocation of resources is not unusual. It is a well-intentioned example of one of the four biggest myths and miscalculations prevailing in today’s bank operating practices. These myths lead to needless downtime, duplicative work and overservice—all of which are equally...
Learn how to free your bank’s staffers from this core-system constraint, which makes it a lot more work than it should be to simply set up accounts for mobile-deposit capture. Learn how The Lab automates the process, with this article and video.
To keep pace with their peers, community and regional bank leaders are under pressure to standardize all aspects of their operations. Learn what to standardize, and The Lab’s three-step approach, in this benefits-focused article.