Banking

All you need to know about standardization, automation, and digitization for the banking industry!

From solving branch-staffing issues, to parking bots atop back-office chores like reconciliations and compliance tasks, to creating fully automated “lending sales factories,” The Lab knows banking like no one else in North America. We’re the undisputed authority for transformation-enabling standardization, robotic process automation, and advanced analytics.

We invite you to learn how to strategically reduce costs, boost customer experience, increase operating leverage (to maintain performance amid staffing ups and downs), and automate activities you might have considered un-automate-able… all done remotely by our U.S. experts in Houston. In the meantime, feel free to take advantage of the thought-leading articles, case studies, and videos below.

Processing flood-data reconciliation and exception reporting for real-estate loans is a nightmare chore for your bank’s Business Analysts. Fortunately, “there’s a bot for that,” regardless of the systems your bank uses to perform this chore! From your loan-origination system to your insurance-carrier’s site, to your flood-compliance platform and more, RPA bots from The Lab can save you time—and turnover. Be sure to read this exciting new article—complete with three-minute video—to see how your bank can eliminate this “flood” of avoidable labor!

Key performance indicators (KPIs) are essential for monitoring, managing, and profitably growing your bank. Depending on what you want to accomplish, some KPIs can be transformational. With the right data and supporting automation, these “Super KPIs” give you the power to predict, preempt, and prescribe like never before. There’s more detail about “Super KPIs” right in the intro to this catalog. I think you’ll find it interesting and valuable.

Slogging through input quality-control for commercial and consumer loans. Manually updating loan interest rates in the core. Suffering through the minutiae of HMDA compliance. Your bank’s loan operations and servicing teams dread this work. And customers don’t understand why loan turnaround times are so long. It’s jeopardizing your compliance—and the ability to process your bank’s essential lifeline of loans on time. Address all these issues, at once, in just a few months.

For nearly 30 years, The Lab has helped banks—from global to regional to local—standardize their knowledge-work operations, wringing out new efficiencies, uncovering newfound capacity, and discovering opportunities to effectively apply the latest digital automation technologies. We’ve even standardized the process of standardization. We boast the world’s largest repository of banking KPI definitions, benchmarks, best practices, pre-built dashboards, process map templates, and automation use cases. So we can, and do, make it happen fast.

Updating loan interest rates based on published indexes is a time-consuming, error-prone chore that your bank staffers hate doing. Keep them from heading for the exits by automating this task with RPA bots from The Lab, North America’s undisputed leader for banking automation! See how easy it is in this exciting new quick-read article!

Your bank needs to grow loans. When it comes to loan-growth strategy, conventional thinking leads most bank executives to a few predictable solutions. But, there are other ways to increase loan sales besides just hiring more loan officers. At the typical bank, at least half—and more likely, 80 percent or more—of customers hold only a single product. It’s an embarrassment of riches: Your most profitable revenue stream, just waiting to be tapped. Put another way: If the typical bank were to sell just one more product to just one out of every five customers, revenue would jump by 5 to 10 percent! Find out how to automate cross-selling by reading this article.

The Lab has helped banking clients at all stages of automation maturity. Whether you are deploying your first three or four RPA bots for a proof-of-concept, or seeking to discover all of the automation candidates in your bank, The Lab can accelerate your realization of bottom-line benefits. The Lab remotely works from our Houston headquarters to map your entire organization’s business processes, analyze your existing system data, and deliver prioritized shopping lists of these available automations to you.

Processing quality-control (QC) reviews of consumer loans is one of the most tedious activities in your bank—not good when you’re at risk of employee turnover. So turn that chore over to RPA bots from The Lab. See how easy it is—complete with a little two-minute video—in this must-read new article!

The Lab has helped to automate countless work activities, for scores of processes, at tons of banks worldwide. So we have really deep domain expertise when it comes to both robotic process automation (RPA), and the core systems that...

A recent survey of community-bank CEOs asked them to choose the biggest threat to their growth prospects. Can you guess what it was?

You can harness the market-disrupting power of banking sales bots from The Lab. It’s true: They do all the drudge work! Quickly! Flawlessly! Happily!  Loan officers, producer managers, and market development teams love...

Processing quality-control (QC) reviews of commercial loans is costing your bank up to 10,000 hours of tedious, error-prone labor every year. Now you can automate the entire activity, while hedging against employee turnover, with RPA bots from The Lab. See how easy it is—complete with a little two-minute video—in this must-read new article!

Most workers in the business world believe that reconciliations are a routine task that only accountants deal with as part of their jobs. However, in the banking industry, whether a mega-bank with $750B in assets, a super-regional...

Your bank’s employees are its greatest assets. Yet the Great Resignation is testing operations resilience like never before. You need to leverage every person-hour of capacity. You need to weed out every wasted keystroke. You need to automate every task that can be automated. And you need to make each worker’s job higher-value and more fulfilling, to retain your high performers. The Lab cannot change what’s happening in society. But we can help you achieve all of the above. In just months. And we make it easy for you.

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