Insights from The Lab

Month: January 2016


Value of Disbelief
By William Heitman, Managing Director Cognitive Business Value Knowledge Work Industrialization
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The Unbelievable Value of Disbelief

“Every man prefers belief to the exercise of judgement.”
– Lucius Annaeus Seneca, Roman Philosopher, 4BC – 65AD

Most business executives will scoff at Seneca’s observation. And they will find it inconceivable that it could apply to them.

But confront those same executives with unpleasant facts about their business. Perhaps a large percentage of their product lines are unprofitable, or many of their internal processes are needlessly complicated. Then you will see Seneca’s statement spring to life…

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Improvements Too Big to See
By William Heitman, Managing Director Cognitive Business Value
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Improvements Too Big to See

“A man’s errors are his portals of discovery.” – James Joyce

Scientists, artists, mathematicians and stock traders have long cherished all types of errors as tools for discovery.

Business executives view errors less positively. Executives and employees alike usually interpret errors personally rather than objectively, often getting defensive when these are pointed out. They tend to see errors more as ‘grounds for termination’ rather than ‘portals of discovery’…

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.