William Heitman
Managing Director
Bill is a co-founder of The Lab, which he helped launch in 1993 with a mission to help Fortune 500 executives and their companies to achieve operational improvements which required zero new technology—and were wholly self-funding. The underlying templatized, intellectual-property-based approach to knowledge-work standardization, which Bill pioneered—and patented—forms the foundation of The Lab’s practice to this day.
Bill is the author of The Knowledge Work Factory: Turning the Productivity Paradox into Value for Your Business (McGraw Hill, 2019), which reveals how the timeless concepts of factory production can be translated to modern office settings, where they can dramatically increase the productivity, and even morale, of today’s knowledge workforce.
Prior to co-founding The Lab, Bill spent ten years as a manager with CapGemini and a predecessor strategy consulting firm named The MAC Group. Before that, he worked as an engineer in the industrial construction industry.
In his spare time, Bill is a film buff who also enjoys swimming and exercise.
Education:
M.B.A. . . . . . . . . . . . . . University of Pennsylvania, The Wharton School
B.B.A. . . . . . . . . . . . . . Southern Methodist University, Cox School of Business
