A Lean Banking Case Study in Mortgage Operations Transformation
If you’re seeking to achieve lean management and operations in banking, some of the biggest opportunities can be hiding in plain sight. That’s what happened in this real-world case study.
The bank in question dominates the southern U.S. The areas of concern were their mortgage servicing and default management. While this bank services more than 2 million mortgages across 48 states, they sought to employ lean principles to rapidly improve operations and manage growth, especially in the southeast—their largest market. Enter The Lab.Read More