Insights from The Lab

Credit Union

Category: Credit Union


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Your Credit Union might need a transformation if…the Great Resignation is stress-testing your resilience.

Your credit union’s employees are its greatest assets. Yet the Great Resignation is testing operations resilience like never before. You need to leverage every person-hour of capacity. You need to weed out every wasted keystroke. You need to automate every task that can be automated. And you need to make each worker’s job higher-value and …

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Credit Union Transformation: Crush the Three “Big Rocks” to Cut Cost, Standardize, and Digitize Operations

Given the latest trends—and the seismic shifts—in the credit-union industry, there’s never been a better time for leaders to take a good hard look at the three “big rocks” of transformation, digitization, and cost-cutting: Transformation Big Rock 1: Transform the Credit Union retail branch network. How can you use data to drive decisions? How can …

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Robotic Process Automation for Credit Unions

One important takeaway from the book The Knowledge Work Factory is that standardization is at the root of all business improvement. Working alongside standardization on the production floor has been robotics and now in the form of RPA, or Robotic Process Automation, it is moving into knowledge work. One place where Robotic Process Automation is …

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Business intelligence in banking: How to optimize bank data with BI

Our previous blog article looked at the challenges of implementing business intelligence, or BI, in insurance, and its impact on claims processing. In this article, we’re going to focus our lens on business intelligence in banking. What is business intelligence in banking? Business intelligence in banking is defined as the use of analytics software, or …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.