Insights from The Lab

Robotic Process Automation in Credit Unions

Category: Robotic Process Automation in Credit Unions

Credit Union Loan Operations & Servicing Robotic Process Automation “SIX-PACK”

LOANS ARE YOUR CREDIT UNION’S LIFEBLOOD. Don’t let them bleed away. Slogging through input quality-control for commercial and consumer loans. Manually updating loan interest rates in the core. Suffering through the minutiae of HMDA compliance. Your credit union’s loan operations and servicing teams dread this work. And members don’t understand why loan turnaround times are …

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Credit Union Deep Digitization Requires Knowledge Work Standardization

THE PAIN OF UNDER-STANDARDIZATION You’ve been tasked with bringing your credit union into the future—or even the present—and you have the latest and greatest systems and digital technologies at your fingertips… Systems, Software: • Cores: Fiserv, JHA, FIS • LOS: nCino, Encompass • CRMs: Salesforce, 360 View • Others: Fraud, Wires, OAO Digital Technologies: • …

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Banking Digitization in 2021: If a banking core provider tries to sell you a “fix,” that’s an admission of guilt.

The Lab has helped to automate countless work activities, for scores of processes, at tons of banks worldwide. So we have really deep domain expertise when it comes to both robotic process automation (RPA), and the core systems that need automating. We need to be delicate here. This article is an anonymized mashup of different …

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Credit Union Transformation: Crush the Three “Big Rocks” to Cut Cost, Standardize, and Digitize Operations

Given the latest trends—and the seismic shifts—in the credit-union industry, there’s never been a better time for leaders to take a good hard look at the three “big rocks” of transformation, digitization, and cost-cutting: Transformation Big Rock 1: Transform the Credit Union retail branch network. How can you use data to drive decisions? How can …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.