Business Standardization Implementation

Knowledge Work Standardization® Services from The Lab

The Lab gives you the power to simplify, standardize, and automate everything:

Products & Services . . . Increase consistency at the regional, national, and global level.

Business Processes . . . .Create employee-friendly operations that attract and retain crucial talent.

KPIs & Data . . . . . . . . . . . Identify the “Super KPIs” that grow your business.

Digital Automation . . . . . Find many more valuable use-cases quickly.

Standardization is the opportunity - and the challenge

Standardization provides the opportunity to address the most pressing needs of your business today.

You need resiliency to handle shocks.
You need flexibility to manage volatility.
You need to manage efficiency to absorb higher costs.

But how can you achieve it? The standardization challenge requires trial-and-error experience on real-world operations. And that takes lots of time. (Spoiler alert: The Lab has been documenting all this for three decades.)

You can’t hurry standardization simply by adding more people, more capital, or more technology.

Improve standardization, and you improve your business.


Customers expect standardization

Reduce variance. Increase value.

Today, businesses often deliver a mix of smart products bundled with 24/7 service and support— locally, regionally, or globally. From fast food to online investing, customers value a consistent, frictionless, and error-free experience.

Data is starved for standardization

Reduce reports. Gain insights.

In a classic case of “less is more,” it’s time to replace quantity of data with quality of data. How? Standardize it.

Employees prefer standardization

Cut drudge work. Add satisfaction.

Employees spend 30 percent of their day on soul- sucking rework, corrections, and chores like data transfers. Since the restless labor market is likely to persist, standardization can embed know-how: in business processes, automation, data structures, and more.

Technology and systems demands standardization

Buy less. Utilize more.

Existing systems are painfully under-utilized, employing only a fraction of their available “brain power.” Meanwhile, new digital automation technologies are equally under-tasked, as they struggle to process “one-off” work activities. The fix for both? Standardization.

What should you standardize?

In a word: Everything.

The Lab maintains standard templates for the four most valuable Knowledge Work assets:


  •  Definitions
    – Formulas
    – Rationale
    – Typical data sources
  • Goals, SLAs, thresholds
  • Day-to-day utilization


  • Define standard business processes, subprocesses
  • Job roles, responsibilities
    – Rework reduction
    – Decisions and rules
    – System/software utilization


  • Identification (“discovery”)
    – Robotic process automation (RPA)
    – Artificial intelligence (AI)
    – Workflow
  • Prioritization
  • Scoping and implementation
  • Typical benefits (labor, strategic)


  • Standardized “leading practices”
    – Rework elimination
    – Variance reduction
  • Compared to “common practices”
  • Management routines

The Lab’s Three-Step Approach to Standardization

Step 1: Summarize the current state...

The Lab’s templates act as checklists to speed documentation of organizations, processes, and sub-processes. These enable comparison of KPIs, best practices, and automation opportunities. It’s a technique we call Structured Discovery™. It’s faster, more straightforward, and more accurate than tedious conventional methods and complex process-mining technologies.

The Lab’s categorized hierarchies—or taxonomies—make it easy to organize, navigate, and coordinate your business.

Everything is template-ized. Pre-built. This also reduces time requirements for your staff. One hour here. Thirty minutes there. That’s it!


Structured Discovery Templates: Efficiently Identify Improvement Opportunities

The Lab’s Three-Step Approach to Standardization

Step 1 (Cont’d): ...Map business process detail at the nano-level

The Lab’s business process maps support the findings from Structured Discovery with activity-level detail required for implementation.

A. “Micro” Layer: Work Activities and Keystrokes

Target small groups of work activities (1-5 min. each) to identify standardization opportunities, and drill down to the keystroke-level (2-5 sec. each) to scope automation use cases.

B. “Macro” Layer: End-to-End (E2E) Process

Understand complex E2E, crossdepartmental processes to shed light on data movements, handoffs, customer touch-points, and more.

Select as much or as little detail as you need. Start or stop anywhere along any process.

Business Process Maps: Capture Detail to Support Standardization, Automation

The Lab’s Three-Step Approach to Standardization

Step 2: Conduct best practice gap analysis

The Lab documents the variance from the “best practice.” We compare item-by-item to let you see what’s happening (and not), and where.

What do we compare?

– Work activities
– Job roles
– KPIs and reports
(see example)
– System/software utilization
– Service levels
– Customer needs
– Competitor performance

+ More

“Best Practice” Comparisons: Document Variance from Process, Data, and Service Standards

The Lab’s Three-Step Approach to Standardization

Step 3: Implement Standardization

The Lab starts with the low-hanging fruit. Then we establish a “lather-rinse-repeat” cadence of manageably-sized improvement iterations to achieve consistent gains without the big-bang disruption of old-school approaches.

Standardization roadmaps segment improvements into manageable waves for implementation by The Lab. The Lab works hand-in-hand with each client to:

  • Design roadmaps
  • Implement improvements

Standardization Roadmaps: Prioritize and Manage Implementation Activities

Typical Benefits

Grow Revenue


Increase Margin


Increase Productivity


Expand Tech Utilization


The Lab makes it easy

Organization-friendly engagement design

At The Lab, we’ve spent three decades refining every aspect of our
transformation engagement model. We’ve made it easy for clients—from
the C-Suite to the front line—to understand and manage the initiative:

  • Minimal use of client time: One to two hours each week, maximum.
  • Measurable benefits: Typical 12-month ROI is 3x to 5x.
  • Pre-built templates and tools: Process maps, data models, bots, and more.
  • U.S.-based, remote delivery: Nothing is ever out sourced or off shored.

Designed to reduce risk, increase success

Since 1993, The Lab has led the industry in eliminating risk for our clients. Whether your engagement involves a handful of bots or wall-towall transformation, we make it easy to do business with us:

  • Fixed pricing and clearly defined scope
  • Pre-project feasibility/value assessments at nominal cost
  • Early-out checkpoints and options
  • Money-back guarantees

Book your free demo

The best way to learn about The Lab’s patented Knowledge Work Standardization® approach is to book your free, no-obligation 30-minute screen sharing demo. And you’ll get all your questions answered by our friendly experts. Simply call (201) 526-1200 or email to book your demo today!


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