Business Standardization

Knowledge Work Standardization® Services from The Lab

The Lab gives you the power to simplify, standardize, and automate everything:

Products & Services . . . Increase consistency at the regional, national, and global level.

Business Processes . . . . Create employee-friendly operations that attract and retain crucial talent.

KPIs & Data . . . . . . . . . . . Identify the “Super KPIs” that grow your business.

Digital Automation . . . . . Find many more valuable use-cases quickly.

Standardization is the opportunity - and the challenge

Standardization provides the opportunity to address the most pressing needs of your business today.

You need resiliency to handle shocks.
You need flexibility to manage volatility.
You need to manage efficiency to absorb higher costs.

But how can you achieve it? The standardization challenge requires trial-and-error experience on real-world operations. And that takes lots of time. (Spoiler alert: The Lab has been documenting all this for three decades.)

You can’t hurry standardization simply by adding more people, more capital, or more technology.

Improve standardization, and you improve your business.


Customers expect standardization

Reduce variance. Increase value.

Today, businesses often deliver a mix of smart products bundled with 24/7 service and support— locally, regionally, or globally. From fast food to online investing, customers value a consistent, frictionless, and error-free experience.

Data is starved for standardization

Reduce reports. Gain insights.

In a classic case of “less is more,” it’s time to replace quantity of data with quality of data. How? Standardize it.

Employees prefer standardization

Cut drudge work. Add satisfaction.

Employees spend 30 percent of their day on soul- sucking rework, corrections, and chores like data transfers. Since the restless labor market is likely to persist, standardization can embed know-how: in business processes, automation, data structures, and more.

Technology demands standardization

Buy less. Utilize more.

Existing systems are painfully under-utilized, employing only a fraction of their available “brain power.” Meanwhile, new digital automation technologies are equally under-tasked, as they struggle to process “one-off” work activities. The fix for both? Standardization.

What should you standardize?

In a word: Everything.

The Lab maintains standard templates for the four most valuable Knowledge Work assets:


  •  10,000+ standard KPIs
    – Definitions
    – Formulas
    – Rationale
    – Typical data sources
  • Related operational benchmarks
  • Common improvement methods


  • Defines standard business processes, subprocesses
  • Includes underlying detail for each
    – Customer touchpoints
    – Job positions
    – Decisions and rules
    – Best practices
    – Technologies (systems/apps)


  • 1,000+ standard digital automations
    – Robotic process automation (RPA)
    – Artificial intelligence (AI)
    – Workflow
  • Common data inputs, outputs
  • Typical benefits (labor, strategic)


  • Standardized “leading practices”
    – Rework elimination
    – Variance reduction
    – Technology utilization
  • Compared to “common

The Lab’s Three-Step Approach to Standardization

Step 1: Document the as-is baseline

The Lab’s templates act as checklists to speed documentation of organizations, processes, and sub-processes. These enable comparison of KPIs, best practices, and automation opportunities. It’s a technique we call Structured Discovery™. It’s faster, more straightforward, and more accurate than tedious conventional methods and complex process-mining technologies.

The Lab’s categorized hierarchies—or taxonomies—make it easy to organize, navigate, and coordinate your business.

Everything is template-ized. Pre-built. This also reduces time requirements for your staff. One hour here. Thirty minutes there. That’s it!


Process “Taxonomies” Provide Structure for Rapid Analysis & Discovery

The Lab’s Three-Step Approach to Standardization

Step 1 (Continued): Build supporting detail

The Lab’s business process maps support the findings from Structured Discovery with activity-level detail required for implementation.

Each process map provides two “layers” of on-demand visibility:

A. “Micro” View: Selected Work Activities

Target small groups of work activities (1-5 min. each) or sub-processes for standardization and/or automation.

B. “Macro” View: End-to-End (E2E) Process

Understand entire E2E, cross-departmental processes to shed light on data movements, handoffs, customer touch points and more.


Business Process Maps: Detail to Support Standardization, Automation

The Lab’s Three-Step Approach to Standardization

Step 2: Conduct best practice gap analysis

We identify and reconcile the variance from the “best practice”. To do this, The Lab creates focus by-focus, item-by-item comparisons that let you see what’s happening (and
not), and where.

What do we compare?

– Work activities
– Job roles
– KPIs and reports(see example)
– System/software utilization
– Service levels

+ More

KPI Comparisons: Standardize Reports, Management Routines

The Lab’s Three-Step Approach to Standardization

Step 2 (Continued): Complete geographic comparisons

We document and categorize the variance. And we do this globally, regionally, locally – even down to the individual employee level – as needed.

With reality in mind, The Lab segments identified process, technology, service and others forms variance into a 3 broad categories:

  1. Needless: Org-wide standardization candidates
  2. Mandated: Required to comply with local regulations
  3. Not Feasible: Limitations (infrastructure, tech) prevent standardization

Standardize: Globally...

The Lab’s Three-Step Approach to Standardization

Step 3: Design the standardization roadmap

Our approach starts with the low-hanging fruit. And then it establishes a “lather-rinse-and-repeat” cadence of small, iterative improvements for each process and location, for quick wins without the big-bang disruption of oldschool approaches.

Standardization roadmaps segment improvements into manageable waves for implementation. The Lab works hand-in-hand with each client to design these road maps – and implement the related improvements.

Standardization Roadmaps Help Guide & Manage Implementation

Typical Benefits

The Lab makes it easy

Organization-friendly engagement design

At The Lab, we’ve spent three decades refining every aspect of our
transformation engagement model. We’ve made it easy for clients—from
the C-Suite to the front line—to understand and manage the initiative:

  • Minimal use of client time: One to two hours each week, maximum.
  • Measurable benefits: Typical 12-month ROI is 3x to 5x.
  • Pre-built templates and tools: Process maps, data models, bots, and more.
  • U.S.-based, remote delivery: Nothing is ever out sourced or off shored.

Designed to reduce risk, increase success

Since 1993, The Lab has led the industry in eliminating risk for our clients. Whether your engagement involves a handful of bots or wall-towall transformation, we make it easy to do business with us:

  • Fixed pricing and clearly defined scope
  • Pre-project feasibility/value assessments at nominal cost
  • Early-out checkpoints and options
  • Money-back guarantees

Book your free demo

The best way to learn about The Lab’s patented Knowledge Work Standardization® approach is to book your free, no-obligation 30-minute screen sharing demo. And you’ll get all your questions answered by our friendly experts. Simply call (201) 526-1200 or email to book your demo today!


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