Every utility today faces a raft of strategic challenges. Whether yours include improving grid reliability and resilience, advancing your clean-energy agenda, driving toward a smarter grid, increased sustainability, or digital transformation, all of these strategic drivers have one underlying requirement in common: Standardization. That’s because you can have the loftiest objectives, but you can’t achieve any of them if your daily operations are snarled, if reliability is suffering, or if customer service is marred by excessive rework and job cancellations.
The most respected gas and electric utilities in the country have worked with The Lab; we’ve helped them with end-to-end, utility-wide standardization discovery-and-implementation efforts that have resulted in both quick and long-term wins for employees, customers, and the company.
Discover the three underlying assumptions that stand in the way of Knowledge Work Standardization® for your organization—and how The Lab is able to overcome each one—in this informative article, complete with fascinating five-minute video.
Read how a CEO, COO, CIO, and other utilities leaders were able to generate momentum and build consensus around process discovery, CX operations issues, and automation proof-of-concept in this quick read, based on recent engagements with The Lab.
From tool calibration rates to vegetation management to contact center response times, get all the KPIs your utility needs to measure and improve, in this single clearly-organized handbook. Contains over 300 KPIs and flags the “Super KPIs,” too.
Read what happened when this top utility CEO—The Lab’s sponsor for this engagement—wanted to do more than cut costs, but actually reduce errors and excessive work-order cancellations. This is the quick-read version of the full case study.
Your utility’s operations are already standardized... but not nearly enough to reap the rewards of deep digitization and automation. Read how The Lab dives down to the “nano” level of standardizing data, systems, processes, and activities.
This deep-dive customer success story from The Lab’s case files details how we helped a top U.S. utility drive down expenses in both electric and gas operations, while improving customer service and regulatory compliance, all at once.