On average, one hour of each client subject-matter expert’s time each week – less for others
Process Mapping (each process)
Weekly Touch Points
Major Project Updates
Typical, Enterprise-Wide Scope
Tier One Processes
First Priority – 80% of Employee Work Activities
6 to 8 End-to-End Business Processes
Tier Two Processes
Second Priority – 20% of Employee Work Activities
3 to 4 End-to-End Business Processes
Business Process Maps
Large-scale diagrams of business processes identify improvements and document activities for complex end-to-end work flows.
Three types of interrelated improvements:
Activity Cube (Capacity
Compiles data from the org charts, business process maps and benchmarks to quantify waste (NIGO), variance and improvement benefits.
Robotic Process Automation
Documents scores of valuable RPA opportunities and organizes these into suites. One selected example to include a basic, attended bot.
Sample Business Intelligence
Provides a prototype dashboard to manage key performance indicators (productivity, quality, service, cost) at the individual employee level.
& Implementation Plan
Outlines the improvement plan and details the costs and benefits. Includes a cash flow model, timetable and milestones.
Expect More than 150 Improvements1 – 75% Non-Technology (Class I)
Removing Virtuous WasteTM – Error Correction, Rework, Excess Variance
Phase II: Summary Implementation Plan
Self-Funding, 6-Month Phase II Implementation1
Recoup | Redeploy | Reassign
Start to Finish | Self-Funding | Guaranteed
6 Months to Self-Fund | Phases I + II | Fees + Expenses
Service | Quality | Speed
Early-Stage Checkpoints Reduce “Launch Risk”
The Lab’s proposals are based
on our labor costs. The scope is
collaboratively and frugally designed
If The Lab quickly discovers that a
self-funding improvement opportunity
is unavailable (unprecedented), we will
notify the client and provide a full refund
During the first two weeks, clients
may cancel the Phase I engagement
for any reason and receive a full
refund of fees.
Self-Funding Guarantees Reduce “Performance Risk”
Phase I: Analysis & Design
The Lab will deliver a set of “quick win” Class I
Improvements with financial benefits that exceed the
Phase I fees and expenses. These can be implemented
by client staff without The Lab.
Phase II: Implementation
If an improvement program we implement fails to
deliver savings at least equal to our fees in the first
year, The Lab will continue working without charge until
it does or refund the difference.