Knowledge Work Standardization Thought Leadership

All you need to know about standardization, automation, and digitization!

At The Lab, we wrote the book, quite literally, on the standardization of white-collar, or knowledge work. We’ve been doing it for companies from the Fortune 500 on down, for more than 25 years. And we use our patented Nano-Scale Standardization™ methodology to bring you breakthrough transformational power in the form of robotic process automation, automated process mining, advanced analytics, and much more.

Take advantage of the thought-leading articles, case studies, and videos below. Then contact us to book your no-obligation 30-minute screen-sharing demo.

Discover the three underlying assumptions that stand in the way of Knowledge Work Standardization® for your organization—and how The Lab is able to overcome each one—in this informative article, complete with fascinating five-minute video.

“A man’s errors are his portals of discovery.” – James Joyce Scientists, artists, mathematicians and stock traders have long cherished all types of errors as tools for discovery. However, they are particularly fascinated...

Today, most workers aren’t sweating in the sun, laying bricks. They’re toiling away in the office. White-collar, or knowledge, workers make up the majority of the workforce. And like the bricklayers, they believe they’re as productive as possible.Yet the productivity of these employees is being sapped by virtuous waste. They’re spending 35 percent of their day doing things like correcting errors. Duplicating work. Or over-servicing clients.Not only do they not realize they’re wasting effort, but they believe their work is unavoidable, even valuable. Find out how The Lab delivered transformational benefits in just months, using its patented Knowledge Work Standardization™ approach.

Our last article detailed the numerous risks inherent in business operations lacking sufficient standardization. It told the story of a globally-known brokerage whose front- and back-office operations were hobbled by low quality,...

It might seem counterintuitive that the U.S. government—and the I.R.S., no less—could provide a valuable lesson in reducing cost. But when you take a new perspective on the word “tax,” the possibilities suddenly become...

A lot has changed since 1920. Knowledge-work jobs have grown six times faster than total employment. Today, daily knowledge-work activities account for 85 percent of an average business’ market value. That’s more than four times the value of its tangible assets. Yesterday’s perception must catch up to today’s reality. Knowledge workers are the best-educated and highest-paid human resources. They’re also the least standardized. But they make up half of the workforce. There’s never been a better time to institute factory-inspired structures for their operations.

This is the story of Michel, the European-based CFO of a global tire manufacturer. He’s also a staunch advocate of cost-cutting strategies that rely on standardizing knowledge work. But that’s getting ahead of the plot.When our tale began, Michel had flown across the pond to visit Pete, his head of manufacturing for The Americas operations. Over lunch, the topic of audits arose. Audits were a sore spot for Pete. He immediately griped about the burden these imposed on his management team. Safety audits, financial audits, physical inventory audits and product design audits all failed to produce actionable information.

The excerpt below was taken from an article featured by Strategic Finance. Read the full article here. Ask senior executives to list the strengths of their companies, and you’re likely to hear: “Our people are our greatest asset.” It’s a cliché that’s too vague to be useful, but adding a few words uncovers an insight capable of unleashing a productivity revolution: “Our people...

There is a common misperception that knowledge work is unique. Executives are reluctant to accept that roughly two-thirds of activities in the office are similar and repetitious.

The excerpt below was taken from an article featured by Forbes. Read the full article here. At a bank’s contact center, a customer service rep is satisfied. He has just finished helping a bank teller complete a wire transfer. At...

The excerpt below was taken from an article featured by CIO.com. Read the full article here. Review any survey of senior business executives’ IT priorities conducted in the last few years and you’ll find digitization hovering...

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