Credit Union

All you need to know about standardization, automation, and digitization for credit unions!

Have a look at these interesting blog posts, all collected in one spot for your convenience. This industry specific info material can be found nowhere else because we’re credit union experts! Find out how to strategically lower costs, increase operating leverage, improve member experience, and automate what previously wasn’t automatable in your credit union. The Lab is your strategic partner in your endeavor to automate and digitize your operation, and we can do this in weeks rather than months, because we are North America's leading RPA implementation company!

16 November 2021

The honeymoon was over for this credit union's recently-hired CEO. After a few months of encouragement, the board and the investment community wanted results within the next quarter. Yet the CEO and his personally selected CFO faced a raft of challenges: Excess liquidity, revenue growth, and acquisitions. The Lab implemented scores of standardization-based business improvements, analytics dashboards, and “intelligent” RPA bots.

28 October 2021

21 April 2021

Free your staff from the error-prone drudgery of monitoring data, risk alerts, and more. Two acts of Congress provided lots of safeguards for consumers… while adding a ton of regulatory pressure on credit unions and their staffs. These are the Home Mortgage Disclosure Act...

19 April 2021

Imagine all new hires onboarded, automatically, with a single click! If you’re a credit union’s information-technology (IT) or information-security (IS) person, there’s one routine chore that we guarantee you dread: The onboarding of new hires in the credit union. This...

18 April 2021

Core platforms holding you back? Then you need to read this: We’ve outlined a time-tested strategy to reduce your reliance on core technology providers—and unlock massive gains in: Operating leverage Employee productivity  Processing speed Work accuracy Member...

16 April 2021

Credit unions have been chipping away at digital transformation for some time, but during the COVID-19 pandemic, member demands for a fully digital banking experience, and competition from non-banks, have thrown transformation into overdrive. Your credit union may have adapted...

15 December 2021

Your credit union’s employees are its greatest assets. Yet the Great Resignation is testing operations resilience like never before. You need to leverage every person hour of capacity. You need to weed out every wasted keystroke. You need to automate every task that can be automated. And you need to make each worker’s job higher-value and more fulfilling, to retain your high performers. The Lab cannot change what’s happening in society. But we can help you achieve all of the above. In just months. And we make it easy for you.

14 September 2020

Given the latest trends—and the seismic shifts—in the credit-union industry, there’s never been a better time for leaders to take a good hard look at the three “big rocks” of transformation, digitization, and cost-cutting: Transformation Big...

29 October 2019

One important takeaway from the book The Knowledge Work Factory is that standardization is at the root of all business improvement. Working alongside standardization on the production floor has been robotics and now in the form of RPA, or Robotic Process Automation,...

13 April 2018

Our previous blog article looked at the challenges of implementing business intelligence, or BI, in insurance, and its impact on claims processing. In this article, we’re going to focus our lens on business intelligence in banking. What is business intelligence...

12 June 2017

Our last article concerned a case study about the HR department of a big bank and its efforts to cut costs. This article presents another case study, but a wholly new angle. This was about making essential process improvements throughout a bank’s marketing services...

10 May 2017

Our last article traced the connection between reducing bank operating expenses and standardization of processes. In this article, we’re going to use a real-world example to show how these same strategies can increase operational excellence in financial services. Operational...