Credit Union

All you need to know about standardization, automation, and digitization for credit unions!

A credit union is not a bank. It has its own unique challenges and opportunities. The Lab knows: We count many of the country’s leading credit unions, of all sizes, among our valued clientele. As North America’s undisputed authority for transformation-enabling standardization, robotic process automation, and advanced analytics, we help credit unions to boost member experience, while containing costs, uncovering newfound efficiencies, and maximizing workforce capacity—an essential element during challenging staffing times. We welcome you to avail yourself to our thought-leading credit union materials below, including articles, case studies, and videos.

Processing quality-control (QC) reviews of consumer loans is one of the most tedious activities in your credit union—not good when you’re at risk of employee turnover. So turn that chore over to RPA bots from The Lab. See how easy it is—complete with a little two-minute video—in this must-read new article!

The honeymoon was over for this credit union's recently-hired CEO. After a few months of encouragement, the board and the investment community wanted results within the next quarter. Yet the CEO and his personally selected CFO faced a raft of challenges: Excess liquidity, revenue growth, and acquisitions. The Lab implemented scores of standardization-based business improvements, analytics dashboards, and “intelligent” RPA bots.

Free your staff from the error-prone drudgery of monitoring data, risk alerts, and more. Two acts of Congress provided lots of safeguards for consumers… while adding a ton of regulatory pressure on credit unions and their...

Imagine all new hires onboarded, automatically, with a single click! If you’re a credit union’s information-technology (IT) or information-security (IS) person, there’s one routine chore that we guarantee you dread: The...

Core platforms holding you back? Then you need to read this: We’ve outlined a time-tested strategy to reduce your reliance on core technology providers—and unlock massive gains in: Operating leverage Employee productivity  ...

Credit unions have been chipping away at digital transformation for some time, but during the COVID-19 pandemic, member demands for a fully digital banking experience, and competition from non-banks, have thrown transformation...

Your “factories” already exist. They’re simply under-standardized. We’d like to take you on a brief “tour” of the typical credit union “factories.” See if you recognize yours! https://www.youtube.com/watch?v=UT-5u0scffQ   The...

Slogging through input quality-control for commercial and consumer loans. Manually updating loan interest rates in the core. Suffering through the minutiae of HMDA compliance. Your credit union’s loan operations and servicing teams dread this work. And members don’t understand why loan turnaround times are so long. It’s jeopardizing your compliance—and the ability to process your credit union’s essential lifeline of loans on time. Address all these issues, at once, in just a few months.

For nearly 30 years, The Lab has helped credit unions—from global to regional to local—standardize their knowledge-work operations, wringing out new efficiencies, uncovering newfound capacity, and discovering opportunities to effectively apply the latest digital automation technologies. We’ve even standardized the process of standardization. We boast the world’s largest repository of credit union KPI definitions, benchmarks, best practices, pre-built dashboards, process map templates, and automation use cases. So we can, and do, make it happen fast.

Your credit union’s employees are its greatest assets. Yet the Great Resignation is testing operations resilience like never before. You need to leverage every person hour of capacity. You need to weed out every wasted keystroke. You need to automate every task that can be automated. And you need to make each worker’s job higher-value and more fulfilling, to retain your high performers. The Lab cannot change what’s happening in society. But we can help you achieve all of the above. In just months. And we make it easy for you.

Given the latest trends—and the seismic shifts—in the credit-union industry, there’s never been a better time for leaders to take a good hard look at the three “big rocks” of transformation, digitization, and cost-cutting: Transformation...

The Knowledge Work Factory® Strategy A strategy to “industrialize” critical loan fulfillment activities—all using your existing technology. Close more loans Preserve margin Enhance member experience (MX) Increase...

Harness the market disrupting power of credit union sales bots. They do all the drudge work. Quickly. Flawlessly. Happily. Increase sales uptime. Improve member experience. Turbocharge revenue growth. Depositor and loan databases....

You know that the core of any credit union operations-transformation effort revolves around the process. Whether it’s an operational process or a member-journey process, it’s the bedrock for every must-do initiative on your strategic...

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