Healthcare Provider & Payer Industry

Real Life Case Studies and Thought Leadership in Healthcare, Hospitals, and Health Insurance Operations

From hospital and health payer operations standardization, to improving value-based care, to parking bots atop back-office chores like reconciliations and compliance tasks, The Lab helps healthcare executives achieve strategic objectives like no one else in North America. We’re the undisputed authority for transformation-enabling standardization, robotic process automation, and data science.

We invite you to learn how to strategically reduce costs and automate activities you might have considered un-automate-able… all done remotely by our U.S. experts in Houston. In the meantime, feel free to take advantage of the thought-leading articles, case studies, and videos below.

The Lab’s client—a hospital network with locations in a dozen states—sought to map out its end-to-end (E2E) finance operations as part of a transformative effort. Spanning 1,300 employees in both the hospitals and the corporate office, the CFO’s first instinct was to centralize operations.

The COO at a Top 3 U.S. health insurance provider sought to improve production throughout her organization with standardization. Using her Wall Street background, she identified seven categories of waste she sought to reduce or eliminate. These included: “Defects” (i.e., improper submissions), excess processing (rework), unnecessary wait-times, avoidable motion, and others.

A regional health insurance provider sought to drive new efficiencies while improving customer experience—two objectives which often seem at odds with one another. She then reached out to The Lab, North America’s respected resource for end-to-end (E2E) process mapping, automation-opportunity discovery, and implementation of standardized knowledge-work activities and RPA or robotic process automation.

Let The Lab help you standardize your retail operation’s knowledge work! Unlock the power of robotics & AI Harness advanced analytics Turbocharge productivity If you’ve been tasked with bringing your pharmacy...

Your most pressing RPA use-cases: Up & running FAST! Trusted RPA Implementation Partner! We're manufacturing experts! Installed remotely from our U.S. offices—nothing outsourced! Your manufacturing operation has...

You know that the core of any health payer operations-transformation effort revolves around the process. Whether it’s an operational process or a member-journey process, it’s the bedrock for every must-do initiative on your...

Don’t choose. Get both. Turbocharge health insurance operations and improve member experience with Knowledge Work Standardization® and RPA robots! https://youtu.be/jkVe9CCzVpI Health insurance operational (Ops) challenges,...

The following list is a composite, developed from The Lab’s experience with multiple clients and industries. No single client (thus far) has encountered all of these challenges in a single engagement. It is included here as a “heads up” to The Lab’s RPA sponsors at all clients in an effort to jointly address and preempt the most common causes of delay and misunderstanding for automation engagements.

Half of your operation’s cost-saving potential hides here The goal of effective healthcare is timeless; only the approach and technologies change. Whether it’s the broader strategy of population health management (PHM) or the...

See how Business Intelligence dashboards can help you crush costs, avoid delays, and improve the patient experience Given the volume of claims that need to be processed, and the timeframes required, it’s little wonder that...

We feel your non-standardized pain. If you’ve been tasked with bringing your health plan operations into the future— or even the present— with things like advanced analytics, business intelligence, and robotic process...

Introduction to Standardization in Business Standardization can confer numerous competitive benefits to businesses, from the efficiencies gained in the manufacturing production line, to the massive, untapped productivity gains available...

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