A guide for addressing the “perfect storm” of adverse market conditions confronting banks now—and preparing for a forever-changed, volatile future. The banking industry is reeling amid an onslaught of challenges that include: Constant market shocks Endless employee turnover with no end in sight Ever increasing core system cost and capability constraints Fintech encroachment and customers …
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This article is part 2 of the 3-part “Big Rocks” series on how to strategically lower costs, increase operating leverage, improve customer experience, and automate what wasn’t automatable in your bank. Big Rock 1: Retail branch network. You need data-driven decision-making to stop over-serving markets and locations—without damaging customer perceptions. Even without closures, your branch …
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This blog post is part 3 of the 3-part “Big Rocks” series on how to strategically lower costs, increase operating leverage, improve customer experience, and automate what wasn’t automatable in your bank. Big Rock 1: Retail branch network. You need data-driven decision-making to stop over-serving markets and locations—without damaging customer perceptions. Even without closures, your …
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Robotic process automation (RPA) is changing the way financial services operations are carried out on a daily basis. RPA solution providers are working with banks, investment management firms, and insurance companies to make the process of reducing large scale data transcribing work easier. Not only are robots being installed in back office operations of financial …
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