Insights from The Lab

Supply Chain Operations

Category: Supply Chain Operations


Oil & Gas, Corporate Services: Facilities Management Standardization and Automation

Executives at the global energy provider were upbeat when they authorized a new, state-of-the-art corporate campus in the U.S. Over the course of construction, volatile oil prices periodically gave them mild cases of buyer’s remorse. More importantly, the unstable energy markets prompted them to review every aspect of Corporate Services. The objective was twofold: • …

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Customer Service Returned Goods & Warranty – Medical Devices

Lean Customer Service Process Transformation for Medical Devices For years, the product-return volumes for this company’s medical devices grew predictably and proportionately with sales by region. Managing returns and related compliance was relatively simple for each region and product line. But over the course of several years, the unpredictability of these returns soared—and was still …

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Snack Food Manufacturer: Supply Chain Operations

End-to-end (E2E) standardization—from sourcing through production and distribution—to modernize supply chain ops Disruptions in the distribution landscape were threatening to overwhelm the company. Costs were skyrocketing for both direct (ingredients and packaging) and indirect (MRO or maintenance, repair, and operating supply) materials alike. Despite the company’s hefty ERP and CRM investments, they’d been set up—and …

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Industrial Products Services Operations: Process Discovery and Standardization to Enable Growth and Delivery Speed

Standardization and Automation Needed to Retain “One-Stop Shop” Advantage For two decades, the building products division of this company dominated its competitors by getting its premium quality products specified for new institutional construction projects. The initial sale was profitable; later replacement and maintenance service was even more lucrative. And the entire service offering was typically …

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