Insights from The Lab

Operational Efficiency

Category: Operational Efficiency


How to Increase Operational Efficiency in the Banking Sector

How to Increase Operational Efficiency in the Banking Sector

This is the story of a well-known global bank. They sought to “digitize” their mortgage operation.

You can guess what happened. The promised “digital assembly line” never delivered. While paper was eliminated, the same old, flawed work processes continued. They were simply shuttled around the organization on a fantastically expensive digital conveyor belt.

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Bank Productivity

Four Myths About Bank Productivity

Last year, I stopped in at the retail branch of a large North American bank.

I saw three tellers — and no customers. This misallocation of resources is not unusual. It is a well-intentioned example of one of the four biggest myths and miscalculations prevailing in today’s bank operating practices.

These myths lead to needless downtime, duplicative work and overservice—all of which are equally costly, whether they occur at a bank or on a factory floor…

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Improvements from Start-to-Finish

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