HR Transformation: How to Improve Human Resources Departments with Lean HR Process Improvement Initiatives
This story zeroes in on one crucial shared-services group that was supporting operations in both North America and Europe. The group in the spotlight here was human resources, or HR operations. The bank was concerned: After consolidating several country-based groups to create this mega-center for HR shared services, the promised economies of scale were simply not materializing.
That’s when the bank’s Global Head of Human Resources reached out to The Lab as our sponsor. He and other senior executives within the bank’s HR operations were looking for some seriously lean improvements, ASAP.Read More