This case study is all about making a lean transformation in operations across the banking enterprise.
The bank in this story is the American division of a Top 3 bank in Canada. The operations that needed help spanned eight states across the northeastern U.S.—a network of 700 branches. The bank was under pressure to transform. Competition was encroaching, in the form of larger money-center banks, electronic banking alternatives, and aggressive new upstarts: non-bank lenders.
This is precisely why a management committee, helmed by the bank’s chairman, got in touch with The Lab. They needed to achieve a lean transformation in short order so they could stay competitive.Read More