Insights from The Lab

Lean Banking

Category: Lean Banking


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Relationship Banking Model Examples: How to Design the New Role

Our last article described the Relationship Banking Model opportunity available to regional banks across the country. It also listed—and dismantled—many of the perceived barriers to its implementation. In this article, we’re going to give you some juicy real-life details from numerous Relationship Banking model transformations which The Lab helped to design and implementation. Customer engagement data and …

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Making the Transformation to a Relationship Banking Strategy: The Opportunity and Why it is Important

As banking makes the shift toward digital—and as most banks’ digital offerings seem similar, to customers—the pressure mounts to differentiate your offerings and improve the customer experience… all while cutting costs and increasing revenue. It’s a challenge faced by virtually all banks today. And there seems to be a magic bullet for accomplishing it. It’s …

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Lean principles in insurance and banking

Lean Principles in Banking – Commercial Lending Operations Transformation in Without New Technology

This case study of a recent lean initiative implemented by The Lab Consulting concerns the commercial and small-business lending businesses of a Top 5 Canadian bank. The newest 2020 retail bank cost cutting post, methodology, and case study can be found here: Cut Banking Costs Now: Achieve “The New Normal” for Productivity “Big Rock” 1 …

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Lean for Financial Services: An Enterprise-Wide Consumer Lending Transformation

This financial services case study tells the story of a leading loan originator and servicer of student loans in the U.S. In this instance, their mandate to transform the entire enterprise to lean operations did not come from the board room. It came from Congress.

It needed to make major lean transformation commitments. And it needed to accomplish them in just 12 months. Cue The Lab Consulting

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.