Insights from The Lab

Knowledge Work Industrialization

Category: Knowledge Work Industrialization


Where Your Productivity Problem Is Hiding?
By The Lab Consulting Knowledge Work Industrialization Virtuous Waste
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Where Your Productivity Problem Is Hiding

This article from The Lab was featured by Industry Week.

The farther we get from the production line, the less adept we are at managing productivity.

Want to find a treasure trove of Virtuous Waste improvements in your business? Search beyond historically industrialized areas. Industrialization receives generous management attention when it involves the direct activities of production. Look at worker activities that are about production, that are one step removed from the line. Scrutinize them every bit as scrupulously….

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The Henry Ford School of Bank Digitization

This article from The Lab was featured by BAI Banking Strategies.

Ask banking executives about their top priorities and you are likely to hear that they are pursuing “digitization.” But it’s not immediately clear what this term means. How is it different from automation? The easiest way to grasp the contrast is to think of how digitization has transformed music purchases, travel booking, grocery shopping and taxi services. Banking is moving in the same direction, but conventional banks aren’t leading the charge…

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Cube and Compass
By William Heitman, Managing Director Cognitive Business Value Knowledge Work Industrialization
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Cognitive Business Value ®

Anyone who’s ever worked in an office has been frustrated by the illogical activities and errors that occur over and over. Orders come in with missing data. Numbers have to be reconciled repeatedly. A company can keep track of 100,000 parts on its assembly line without a single error, but can’t seem to manage the chart of accounts in finance.

Employees mutter, shake their heads and chalk it up to the cost of doing business…

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The Next Industrial Revolution
By The Lab Consulting Cognitive Business Value Knowledge Work Industrialization
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The Next Industrial Revolution

This article from The Lab was featured by Manufacturing Today.

Executives rarely question their ability to notice the value available to their businesses. They might admit they leave a small amount of opportunity on the table, but they cannot imagine overlooking the routine waste of 15 to 20 percent of their earnings. It’s impossible. Someone would notice.

Unless “noticing” is fundamentally flawed…

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