Insights from The Lab

Knowledge Work Industrialization

Category: Knowledge Work Industrialization

Auto Parts—Tire Manufacturing: Standardization and Digital Automation Increase Production, Slash Downtime, and Reduce Avoidable Waste

Project Background The company, a top-3 global tire manufacturer, was battling low-cost competitors who were overtaking the low-price end of the North American tire after-market. At the high-price end, effective marketing operations, high-quality product, and strong brand recognition kept these new entrants at bay. Even so, high-end customers pushed for lower pricing. Industry margins were …

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Life Insurance Carrier: Standardization and Automation Boost Employee Productivity, Policyholder Experience

The Client This company is a leader in life insurance products for direct-marketing channels in North America. A subsidiary of a top-ten global multiline insurance company, this subsidiary was built through acquisitions. Although operations of the acquired insurers were consolidated and centralized, their brand identities were maintained for marketing and sales. The scope of the …

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Information Services: Standardization and Automation Enable Effective Margin Management: Customers, Products, Services

Situation For decades, this company called itself an “information provider,” serving the global pharmaceuticals industry. After several major acquisitions broadened its market footprint across the entire healthcare sector, steady growth far exceeded original expectations. It rebranded itself as a “research and advisory firm,” delivering standard “products” as well as customized “management consulting” services. Management and …

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Global Shared Services: Design and implementation of a standardization road map for global shared-services operations

Situation The new COO of this retailer’s Global Shared Services (GSS) Center had spent nearly her entire career in similar global-scale shared-services centers. Five years prior, she was recruited by a colleague who had earlier joined the retailer from a large defense contractor’s shared-services organization where they had both worked. Her career move paid off …

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