If you’re seeking to achieve lean management and operations in banking, some of the biggest opportunities can be hiding in plain sight. That’s what happened in this real-world case study.
The bank in question dominates the southern U.S. The areas of concern were their mortgage servicing and default management. While this bank services more than 2 million mortgages across 48 states, they sought to employ lean principles to rapidly improve operations and manage growth, especially in the southeast—their largest market. Enter The Lab.Read More