Insights from The Lab

Credit Union Transformation

Category: Credit Union Transformation


Credit Union KPI Handbook from The Lab

This Catalog Contains over 700 KPIs, But which ones are the “Super KPIs” for your credit union? Key performance indicators (KPIs) are essential for monitoring, managing, and profitably growing your credit union. Yet there are lots of credit union KPIs. This catalog, compiled by The Lab, contains more than 700. That certainly seems overwhelming. Where …

Read More

Credit Union Loan Operations & Servicing Robotic Process Automation “SIX-PACK”

LOANS ARE YOUR CREDIT UNION’S LIFEBLOOD. Don’t let them bleed away. Slogging through input quality-control for commercial and consumer loans. Manually updating loan interest rates in the core. Suffering through the minutiae of HMDA compliance. Your credit union’s loan operations and servicing teams dread this work. And members don’t understand why loan turnaround times are …

Read More

Credit Union Deep Digitization Requires Knowledge Work Standardization

THE PAIN OF UNDER-STANDARDIZATION You’ve been tasked with bringing your credit union into the future—or even the present—and you have the latest and greatest systems and digital technologies at your fingertips… Systems, Software: • Cores: Fiserv, JHA, FIS • LOS: nCino, Encompass • CRMs: Salesforce, 360 View • Others: Fraud, Wires, OAO Digital Technologies: • …

Read More
0 Comments

Your Credit Union might need a transformation if…the Great Resignation is stress-testing your resilience.

Your credit union’s employees are its greatest assets. Yet the Great Resignation is testing operations resilience like never before. You need to leverage every person-hour of capacity. You need to weed out every wasted keystroke. You need to automate every task that can be automated. And you need to make each worker’s job higher-value and …

Read More

Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.