Insights from The Lab

Credit Union Transformation

Category: Credit Union Transformation


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Your Credit Union might need a transformation if…the Great Resignation is stress-testing your resilience.

Your credit union’s employees are its greatest assets. Yet the Great Resignation is testing operations resilience like never before. You need to leverage every person-hour of capacity. You need to weed out every wasted keystroke. You need to automate every task that can be automated. And you need to make each worker’s job higher-value and …

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Credit Union Transformation: Crush the Three “Big Rocks” to Cut Cost, Standardize, and Digitize Operations

Given the latest trends—and the seismic shifts—in the credit-union industry, there’s never been a better time for leaders to take a good hard look at the three “big rocks” of transformation, digitization, and cost-cutting: Transformation Big Rock 1: Transform the Credit Union retail branch network. How can you use data to drive decisions? How can …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.