Project Background This company operates a chain of more than 500 luxury department stores and off-price designer outlets, as well as a direct-to-consumer ecommerce division. The “new” CFO was a longtime employee recently promoted from within—after a brief stint in IT as part of a management rotational program. From this IT assignment, he learned that …
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Standardization and Automation Needed to Retain “One-Stop Shop” Advantage For two decades, the building products division of this company dominated its competitors by getting its premium quality products specified for new institutional construction projects. The initial sale was profitable; later replacement and maintenance service was even more lucrative. And the entire service offering was typically …
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See the info that’s invisible in Excel sheets! How Retail Banking Executives Can Use a Microscope to See into Operations Data in Multiple Systems – Within a Few Months Every bank wants to contain costs, while maximizing customer service, at its retail branch network. If you want to do this, you want to be able …
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This is part 1 of a 4-part-series. Find the other parts here: Part 2: Crush Policyholder Services Costs & Turbocharge Customer Experience Part 3a: Digitization For Insurance Companies: Reduce Operating Cost and Multiply Effectiveness With RPA Part 3b: Slash P&C Insurance Costs & Multiply Effectiveness With RPA Minimizing claims leakage, defining the solution, …
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