Insights from The Lab

Banking Transformation

Category : Banking Transformation


How to Improve the Credit Card Customer Journey – a Case Study

Both brick-and-mortar banks and cutting-edge fintechs compete to deliver a superior credit card customer journey. The reasons are simple. For a bank, it’s all about retention, monetizing the expense of onboarding a new customer, and cross-selling. For a fintech, it’s about reducing churn, keeping pace with full-service banks, and going after new generations of customers …

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Business intelligence in banking: How to optimize bank data with BI

Bi in banking can help take operations to new heights.

Our previous blog article looked at the challenges of implementing business intelligence, or BI, in insurance, and its impact on claims processing. In this article, we’re going to focus our lens on business intelligence in banking. What is business intelligence in banking? Business intelligence in banking is defined as the use of analytics software, or …

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Cross Selling in Banks with Implementation of a Relationship Banker Strategy

Cost Cutting Strategies

A Relationship Banker (sometimes called a “Universal Banker”) wears many hats: Teller, Loan Salesperson, Customer Service Rep. He or she is the front-line person who brings more of the bank to the customer—and more profits by cross selling in the bank than a single-skilled teller. That’s why the Relationship Banking strategy is important and such …

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Relationship Banking Model Examples: How to Design the New Role

Relationship banking model on how to Reduce Operating Expenses in Banks by Standardizing Common Processes

Our last article described the Relationship Banking Model opportunity available to regional banks across the country. It also listed—and dismantled—many of the perceived barriers to its implementation. In this article, we’re going to give you some juicy real-life details from numerous Relationship Banking model transformations which The Lab helped to design and implementation. Customer engagement data and …

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