Insights from The Lab

Banking Customer Experience

Category: Banking Customer Experience


Automate Banking Consumer Loans Input Quality-Control

Eliminate this tedious, error-prone chore forever and save 250 to 1,200 hours with RPA bots  Consumer loans are the lifeblood of your bank. But making sure they’re properly processed and checked for quality-control is a ton of work. It invites errors. Your employees wonder why they even have to perform the painful chore of doing …

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Ready to boost banking customer acquisition, core deposits, and new loan originations? Start with robotic process automation bots!

You can harness the market-disrupting power of banking sales bots from The Lab. It’s true: They do all the drudge work! Quickly! Flawlessly! Happily!  Loan officers, producer managers, and market development teams love them! Increase sales uptime! Improve customer experience! Turbocharge revenue growth! All work completed remotely from Houston, Texas—with proof of concept delivered in …

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Banking CX 101: How to Improve Lending Customer Experience with Standardization and Robotic Process Automation

How process standardization and robots accelerated commercial-lending operations, saving labor while enhancing banking customer experience—a case study. Banks of all stripes and sizes have long labored to optimize back-office operations. At the same time, they strive to improve banking customer experience. Nowhere do these two challenges overlap so strikingly and advantageously as when it comes …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.