Insights from The Lab

Banking Customer Experience

Category: Banking Customer Experience


Ready to boost banking customer acquisition, core deposits, and new loan originations? Start with robotic process automation bots!

You can harness the market-disrupting power of banking sales bots from The Lab. It’s true: They do all the drudge work! Quickly! Flawlessly! Happily! Loan officers, producer managers, and market development teams love them! Increase sales uptime! Improve customer experience! Turbocharge revenue growth! All work completed remotely from Houston, Texas—with proof of concept delivered in …

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How to Automate Your Bank’s Back Office Operations with Bots and RPA

This blog post is part 3 of 3 part series on how to strategically lower costs, increase operating leverage, improve customer experience, and automate what wasn’t automatable in your bank. Link to Part 1: Banking Big Rock 1 of 3 – The Retail Branch Network Link to Part 2: Banking Big Rock 2 of 3 …

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Banking CX 101: How to Improve Lending Customer Experience with Standardization and Robotic Process Automation

How process standardization and robots accelerated commercial-lending operations, saving labor while enhancing banking customer experience—a case study. Banks of all stripes and sizes have long labored to optimize back-office operations. At the same time, they strive to improve banking customer experience. Nowhere do these two challenges overlap so strikingly and advantageously as when it comes …

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Improvements from Start-to-Finish

Since opening its doors in 1993, The Lab has helped some of the best companies in the world become even better.